Contact us 

New Customers

Stonehaven Solutions

Tel: 0800 068 0220

Existing Customers

Stonehaven customer support

Tel: 0800 068 0212

Advisers

Stonehaven adviser processing and support

Tel: 0800 068 0212

Complaints

Any complaints that you may have relating to the marketing material will be dealt with by Stonehaven. Complaints about advice you have received will be dealt with by the source of that advice. Any complaints relating to the processing of your application or the loan itself will be dealt with by Stonehaven. If an agreement cannot be reached, the complaint will be referred to the Financial Ombudsman Service. Relevant contact details are listed below:

Stonehaven,83 Victoria St, London SW1H 0HW. Tel: 0800 068 0212

The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London E14 9SR Tel: 0845 080 1800

Financial Services Compensation Scheme

All Stonehaven plans are covered by the Financial Services Compensation Scheme. This means you may be entitled to compensation from the scheme if we cannot meet our obligations. For further information about this scheme please contact:

Financial Services Compensation Scheme, 7th floor Lloyds Chambers, Portsoken Street, London E1 8BN www.fscs.org.uk

For further information please talk to your financial adviser.